Make it possible to search on patient name/dob/clinical system reference/nhs number - the system is currently very clunky Possible to show all tickets related to single patient in one view ie this will show all tickest related to same compliant from one patient make it exportable to excel so it will fit in with NHS K01b complaint categories Add a field that will allow it to be categorised using NHS categories prior to export Provide a field that will allow us to indicate if upheld, not upheld, partially upheld, I am attaching the NHS complaint categories that can be found at https://digital.nhs.uk/data-and-information/data-collections-and-data-sets/data-collections/primary-care-gp-and-dental-complaints-collection-ko41b
